IMPORTANT
Internet Banking requires browsers with 128 bit encryption, and cookies and JavaScript enabled.

As a minimum you should use Internet Explorer 6.0, Netscape 5.5 or Opera 7.03 or higher.

If you're using Windows, you can get the new Internet Explorer from HERE.

If you're on a Mac, this update is a MUST... you can get it HERE.

Click HERE for the latest version of Opera.


 

With Community Saving's MemberDirect you can check account balances, transfer funds, pay bills and even view, print or download your statements anytime, anywhere!

Frequently Asked Questions (FAQs) and Tips
To help you navigate through all the changes of our new banking system here are some of the more commonly asked questions, problems and responses for MemberDirect, MemberConnect and MemberCard:

MemberConnect (telephone banking)

• When prompted for your Member Account Number please enter your account number and not your Personal Access Code and vice versa.

• Telephone Banking and MemberDirect Personal Access Codes (PAC) are not the same.

• When you go to pay a bill and have more than 7 vendors set up, you will hear these vendors listed as 1 through 7. When you are prompted to list the next set of vendors - they are also numbered 1 through 7...causing some confusion. Enter the number of the vendor you wish to pay when you hear it. You will get a confirmation before paying.

MemberDirect (internet banking)

• Transfer to Joint Accounts - if you are the primary account holder you can transfer funds to a joint or (secondary) account but not vice versa. That is, a member who is joint on a primary account is not allowed to transfer funds to the primary.

• When you log in as the primary account holder only the primary account holder's name is displayed in MemberDirect and not the name of the joint member.

• For enhanced security, MemberDirect only accepts Personal Access Codes (PACs) greater than 4 characters. You must call or visit your branch to upgrade your PAC to a 5 to 8 character password to log-in.

• For security reasons and consistency, any business, union, or non-profit account that requires dual signatures on cheques will not be able to pay bills on-line. They can still log-in and see their account.

Want free access!
Sign up today! To obtain a free PassCode simply enquire at any branch of Community Savings™ for further details. Before entering MemberDirect for the first time you must read and accept the User Agreement terms and conditions. You will also have to change the temporary PassCode we issue you.Click here for minimum browser requirements.

Already have access? Click here
If you are already a member and have a PassCode, return to our home page and click on the flashing Internet Banking Access button to access your accounts.

Questions about security?
We use the highest level of security and encryption available. For greater detail click here. Learn about and protect yourself from internet and telephone scams here.

Need Help?
For self-help with MemberDirect click here. Make sure your browser allows JavaScript and "cookies" and that they have not been turned off. Your PassCode is alpha-numeric (letters and digits), is cap-sensitive...and must be between 5 and 8 characters in length. If you have a four character PassCode call or visit your branch for a new one.Click on MS Money or Quicken to learn how to download and import statements.

If you need further assistance with logging-in, click here or call 1-888-273-3488 toll free 24 hours a day. If you wish to send us feedback or make an enquiry click on Community Savings link below.