Fraud Prevention

Debit card skimming is a growing crime in British Columbia. Community Savings is constantly striving to protect members from these criminals.

To help keep your money safe, it is important to protect your Member Card and Personal Identification Number (PIN).

Here are the top 10 steps you can take to safeguarding your money:

  1. Use your hand, body, or other blocking methods such as a piece of paper or envelope to shield your PIN when you are conducting transactions at an ATM or at the point-of-sale.
  2. Never let your Member Card out of your sight when conducting a transaction at the point-of-sale. Only allow your card to be swiped once and always remember to take your debit card and transaction record with you once your transaction is completed.
  3. Regularly check your statements and balances to verify all transactions have been properly documented. If entries do not accurately reflect transactions activities, for example, if there are missing or additional transactions, you should contact Community Savings immediately.
  4. If your Member Card is lost, stolen, or retained by an ATM, notify Community Savings as soon as you become aware of the problem.
  5. Your Member Card and PIN are the keys to your account(s). Never disclose your PIN to anyone or you could be liable for losses. You are the only person who should know it. Keep your card in a safe place and never lend it to anyone.
  6. Memorize your PIN – it’s your electronic signature. If you suspect that someone knows your PIN, change it immediately or contact Community Savings to cancel the card and obtain a new card.
  7. When selecting your PIN, never use obvious information. You could be liable for losses if you create your PIN by using your telephone number, date of birth, address or social insurance number.
  8. Be aware of any changes regarding the look of the device you are using. Has it changed in any manner that might indicate a skimming device is attached? Report any change to Community Savings or owner of the device.
  9. Only conduct transactions when and where you feel secure. If anyone tries to distract you, complete what you are doing and retrieve your card before doing anything else. If you cannot retrieve your card, call Community Savings immediately.
  10. If a proven case of fraud, victims are protected by the Canadian Code of Practice for Debit Card Services and will not suffer any financial losses. The code is available on Industry Canada’s website.