Fraud Prevention

Beware of COVID-19 scams!

Fraudsters are taking advantage of the COVID-19 health crisis and unfortunately scams are on the rise.

To protect yourself, beware of:

Unsolicited calls, emails and texts giving medical advice or requesting urgent action or payment.
    - If you didn't initiate contact, you don't know who you're communicating to
    - Never respond or click on suspicious links and attachments
    - Never give out your personal or financial details

Fraudsters are posing as:
• Local and provincial hydro/electrical power companies
    - threatening to disconnect your power for non-payment
• Centers for Disease Control and Prevention or the World Health Organization
    - offering fake lists for sale of COVID-19 infected people in your neighbourhood
• Public Health Agency of Canada
    - giving false results saying you have tested positive for COVID-19
    - tricking you into confirming your health card and credit card numbers for a prescription
• Red Cross and other known charities
    - offering free medical products (e.g. masks) for a donation
• Government departments
    - tricking you to reveal sensitive personal and financial details
    - sending out coronavirus-themed phishing emails
    - tricking you into opening malicious attachments

Fraudsters will try to trick you into clicking onto links, answering unsolicited phone calls and ultimately, tricking you into providing personal and financial information.

Be fraud smart - Don’t disclose personal or financial information to unknown sources.


Take these steps to protect yourself.

 - Do not click on any links or reply to messages requesting personal information. Never reveal sensitive personal information by email or text message
 - Check your account activity regularly. Contact us right away if you notice anything unusual or suspicious.
 - Change your PIN regularly
 - Shield your PIN from view
 - Shred sensitive documents
 - Report lost or missing cards immediately

Additional ways to be Fraud Smart

Update Your Online Banking Password

Password security enhancements have been made to Community Savings online banking. To help protect our Members from cyber fraud, Members now have the ability to create stronger and more secure passwords using our new Personal Access Code (PAC) requirements.

There is no immediate need to change your PAC, its your choice to update or to keep using your current PAC. However, for your own online security, we do highly recommend that you switch your old PAC to a stronger and more secure version using the new PAC requirements.

To update your PAC, login to Community Savings online banking:

Go to Profile and Preferences on the left menu bar
Click on Change Personal Access Code
Change and verify new PAC, Submit


Switch to E-Statements

Unfortunately mail theft is a way criminals can get access to your personal information. By switching from a paper to an electronic e-Statement, you greatly reduce your security risk. E-Statements are securely stored and easily accessible in your online account.

To switch to e-statements, call us at 604-654-2000.

If you are the target or victim of an identity theft or fraud attempt, don't panic, we can help.
Contact Community Savings Credit Union immediately at 604-654-2000 or toll free: 1-888-963-2000



Source: Canadian Anti-Fraud Centre