CSCU & CCEC System Downtime

Your Credit Union is growing

Plan ahead for banking system downtime from March 31 – April 1

Your credit union is growing, and we are taking the last step to join Community Savings Credit Union and CCEC Credit Union in a merger. The first phase of the merger brought our teams, brand and rates together. The second and final phase of the merger – banking system integration – will take place from Friday March 31st to Saturday April 1st 2023.

Banking system integration means the Community Savings Credit Union banking systems will go ‘offline’ to integrate with CCEC’s banking system for a short period, starting at 4:00 pm on Friday March 31st.

From Friday March 31^st at 4:00 pm to Saturday April 1^st at 6:00 pm, the following services will be unavailable:

- Sending or receiving Interac e-Transfers
- Online and app banking
- Telephone banking
- Large cash withdrawals and transactions (your existing “offline limits” will be in place – typically $500 for transactions and $100 at an ATM)

Member service is our top priority, and our teams are working hard to minimize disruption as we complete this second phase of the merger.

After April 1, Community Savings members will have access to an additional Community Savings branch on Commercial Drive in Vancouver, by the Commercial-Broadway SkyTrain Station.

We appreciate your patience as we grow to serve you better. Please don’t hesitate to contact your branch team if you have any questions. Thank you for your support during this important transition.

FAQ

Will e-Transfers automatically deposit when the system downtime is complete?

Yes, as soon as the system conversion is complete, pending e-Transfers will be available to be deposited.

Will Community Savings branches be open on Saturday April 1st?

While branch staff will not have access to the banking system during the conversion, all Community Savings branches will be open to answer questions.

Will I be able to use my debit card as normal?

Your debit card will continue to work during the system downtime, with offline limits in place. Typically, this is a $500 limit for point-of-sale transactions and a $100 cash withdrawal limit at ATMs.