We want to
hear from you, always.


Please don't hesitate to ask questions or share comments.



We want to
hear from you, always.


Please don't hesitate to ask questions or share comments.

Forgot your password
after hours?

For assistance outside regular hours.

Call us toll-free: 1-866-582-5494

Lost or Stolen Cards? 

Please report your lost or
stolen card immediately.

Find out how 

Call Us

Tel: 604-654-2000
​Toll-free: 1-888-963-2000

Corporate Office

Tel: 604-654-2000
​Fax: 604-586-5156

Telephone Banking

Tel: 604-582-5494
Toll-free: 1-866-582-5494

After Hours Online

Banking Support

Toll-free: 1-888-273-3488

Visa Cardholder Service

Canada & US: 1-888-341-4643
International Collect: 1-647-252-9549

Call Us

Tel: 604-654-2000
​Toll-free: 1-888-963-2000


Corporate Office

Tel: 604-654-2000
​Fax: 604-586-5156


Telephone Banking

Tel: 604-582-5494
Toll-free: 1-866-582-5494


After Hours Online
Banking Support

Toll-free: 1-888-273-3488


Visa Cardholder Service

Canada & US: 1-888-341-4643
International Collect: 1-647-252-9549


Email Us

For account related​ inquiries, please call us.
​All fields must be filled out to successfully submit the form.

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 Report a Lost or Stolen Card

If your card is lost, stolen, or captured by an ATM machine immediately contact us at:

Member Card

Monday to Friday 10am-5pm, Saturday 10am-3pm
604-654-2000, or toll free in BC 1-888-963-2000

For assistance with lost or stolen cards outside regular business hours, please contact:
1-888-277-1043

VISA Service

Available every minute and day of the year:
Canada and US: 1-855-341-4643
​International Collect: 1-647-252-9549

Branches & ATMS