​​Frequently asked questions


Frequently asked questions




​How does the Credit Union collect information about me?

We collect personal information from you directly when you open an account and/or apply for additional products or services. Some personal information we collect is required by law to ascertain your identity. With your consent, we also collect information from credit reporting agencies, references provided by you, your employer, and others when you apply for credit and other products and services. Your consent can be expressed or implied.

​Do I have to provide my Social Insurance Number (SIN) or Business Number (BN)?

Yes, we are required by law to obtain your SIN or BN from you to report interest on your deposits and dividends on your shares and other investment income to Canada Customs and Revenue Agency. 

And, when dealing with the credit bureau, using your SIN or BN is the best way to make sure the credit information is about you, not someone else with a similar name. However, use of your SIN or BN for this purpose is voluntary. You will not be denied credit or other services solely because you choose not to authorize us to use your SIN or BN for this purpose.

​Can I decline to have my personal information collected, used, or disclosed for certain purposes?

Yes, you can decline to have your personal information collected, used, or disclosed for certain purposes. You can opt out of the use of your personal information for marketing purposes, such as:

  • receiving information from us about products, services, and special promotions; and
  • sharing your information with organizations for the purpose of providing you with information about products and services.

You can also decline to have your personal information collected, used, or disclosed for other purposes, but this may mean that the Credit Union will not be able to provide you with products and services.To choose these options, please contact us and ask for an opt-out request form.

​What will happen if I opt out of marketing purposes?

You may no longer receive information about products or special promotions, financial information, or Credit Union activities and events. The Credit Union will continue to send you account statements, including all statement inserts, and information required by law such as notices of membership meetings, rule changes, board nominations etc.Your request to opt out of receiving marketing information will not affect your eligibility for any products and services.

​How does Community Savings protect my personal information?

Community Savings staff are required to treat all personal and financial information confidentially. We have many policies, practices, and physical and electronic systems in place to safeguard personal information under the Credit Union’s control, and to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal of your personal information.

​What can I do to protect my personal information?

If you use the Credit Union’s online banking, automated telephone banking, or telephone call services, or if you have a Member Card® (debit card), you will be assigned or choose personal security codes (e.g. PAC, PIN). It is your personal responsibility to protect this information from misuse.

You should also safeguard your account and credit card statements, blank cheques, and your personal codes and numbers at all times. You should not send confidential information to your Credit Union or anyone else by using Internet email that is not encrypted. Review your account statements carefully, and let us know immediately if your address changes or you find any errors in your information.

​Can I view and verify my personal information?

Yes. Community Savings has always provided members and account holders with copies of account statements, cheques, transaction slips, or other documents upon request if we still have them. The Credit Union may charge a fee for providing copies of documents.For more extensive information, you can complete an access to information request with our Privacy Officer.

You’ll be provided with an estimate of the fee for obtaining the information. We’ll respond within 30 days or, if we need an extension of time, we’ll notify you of the new deadline and the reason for the extension.If you ask, we will assist you to contact other organizations to whom we have disclosed your information.

How long does Community Savings keep my information?

As long as it is needed to provide you with products and services you have applied for, and to meet legal and business requirements. Beyond this point, the information is destroyed or erased, or we remove your name from the information.

The Credit Union may use personal information collected in the past when you apply for new products and services, in which case, the Credit Union confirms or updates your information, and for marketing purposes, such as sending you information about products and services that may be of interest to you, unless you have opted out of receiving marketing information.

Have other questions?

Please contact our Privacy Officer,
who can provide you with the additional information you need.


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