- Your e-Transfer autodeposit settings will not carry over. In order to automatically deposit e-Transfers, please re-set up autodeposit on our online banking portal after April 1st.
Working Together
In October 2022, CCEC officially merged with Community Savings Credit Union. Our two credit unions have teamed up to better serve our members, our employees, and our communities. The two credit unions now operate under the Community Savings Credit Union name across all seven operating branches in Vancouver (Joyce Station & Commercial Drive), Burnaby, New Westminster, Port Coquitlam, Surrey, and Victoria.
The first phase of the merger brought our teams, brand and rates together. The second and final phase of the merger – banking system integration – will take place on March 31st, 2023.
Important Update
A reminder of the three key steps to take to resume online banking via www.comsavings.com:
Phone for your new online banking password
If you haven’t phoned for your new password, please do so before logging in for the first time by calling:
- Toll-free 24-hour member support line at 1-866-427-1223, or
- The CCEC branch during branch hours at 604-254-4100 (Tuesday to Friday, 10 am to 5 pm)
Access your accounts using the Community Savings website and app
- For online banking, please visit www.comsavings.com and click ‘Log In’
- Download the Community Savings banking app on iPhone or Android
Update your e-Transfer settings
- If you enabled Interac e-Transfer autodeposit at CCEC, you will need to re-set up autodeposit in Community Savings’ online banking portal. When you log in via www.comsavings.com, select ‘Transfers’ on the left hand side bar, and ‘Autodeposit’ in the drop-down menu.
- When you are sent an Interac e-transfer, in your notification e-mail you will need to manually select ‘Community Savings’ from the Interac Gateway from April 1.
If you have any issues accessing your banking services, please reach out:
- Phone toll free 24/7 support at 1-866-427-1223
- Visit any Community Savings branch during branch hours - we have six branches across the Lower Mainland and one in Victoria
- Phone Community Savings at 604-654-2000 during business hours
- E-mail info@comsavings.com
Thank you for your patience. We look forward to seeing you at one of our seven branches!
CCEC FAQs and Service Updates:
Interac e-Transfer auto deposit settings
Future-dated bill payments will not carry over with the banking system conversion
- Future-dated or recurring bill payments that you have set up in internet banking will not carry over with the banking system conversion.
- If you have future-dated bill payments scheduled for after March 31st, you will need to set the bill payments up again after April 1st.
Note – your automatic payments (pre-authorized debits) set up with an external provider will continue with system conversion
What are the hours at the CCEC Vancouver branch?
The member hours at the CCEC branch are 10-5, Tuesday to Friday. In the future, we intend to expand hours to provide 5-day/week banking at the CCEC branch.
What happens with the CCEC website and CCEC online banking?
All members now use the Community Savings’ online banking platform and app.
CCEC online banking is no longer live. The CCEC website will remain live until late Spring as a resource to CCEC members.
CCEC online banking is no longer live. The CCEC website will remain live until late Spring as a resource to CCEC members.
What happens to my account/account number?
CCEC branch members will not see a change in their member number.
Joint account holders will receive their own unique member number by phoning the CCEC branch at 604.254.4100 or our 24/7 support line at 1-866-427-1223.
The CCEC members who needed an updated number received their new member number in March.
Joint account holders will receive their own unique member number by phoning the CCEC branch at 604.254.4100 or our 24/7 support line at 1-866-427-1223.
The CCEC members who needed an updated number received their new member number in March.
Will CCEC member transaction activity be carried over?
If you can view your statements via CECC online banking, they should convert over. If you receive paper statements only, please visit the CECC branch for transaction activity.
When will legacy CCEC members get new debit cards?
Your CCEC debit card (sometimes referred to as a MemberCard) will continue to work as long as you have it. When it expires, it will automatically be replaced with a Community Savings card.
What are the key Service Fee changes for Community Savings?
CCEC charges $2.00 for automatic coverdrafting of overdrawn clearing items whereas Community charges $5.00
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